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XING MARKETS LTD. maintains internal complaint-handling procedures intended to support operational transparency, governance review, and issue resolution.
Complaint Submission
Complaints may be submitted through the Company’s designated support or compliance channels.
Users are encouraged to provide:
* full name,
* account details,
* description of the issue,
* supporting documentation,
* relevant dates and circumstances.
Internal Review
Complaints may be reviewed according to:
* complexity,
* operational circumstances,
* supporting documentation,
* internal governance considerations.
Response Expectations
Response timeframes may vary according to the nature and complexity of the matter under review.
Recordkeeping
The Company may maintain complaint-related records for governance, operational review, and recordkeeping purposes.
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2º Piso, Baía Corporate Centre, Avenida da Independência, Santo Amaro District, São Tomé, São Tomé & Príncipe.
Office: 128, Global Link Business Centre, 37 Platon Ioseliani St, Tbilisi, Georgia
support@xingmarkets.com
+447484818171
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